In the event of inclement weather on site*, dangerous situations, or any other causes beyond our reasonable control, your session may be delayed and/or cancelled at the discretion of WAKEMUSTERS.
Should your session be delayed and/or cancelled due to reasons above, any unused fees paid, will be credited towards your rescheduled session (within 3 months).
No refunds allowed upon confirmation of booking. For extenuating circumstances, due consideration and exceptions will be given, at the sole discretion of WAKEMUSTERS.
In the event of a postponement, partial cancellation, or complete cancellation, the following penalties will apply for changes made:
- Notice of more than 7 days: 10% will be charged and 90% will be credited towards your rescheduled session (within 3 months)
- Notice of 3-7 days: 50% will be charged and 50% will be credited towards your rescheduled session (within 3 months)
- Notice of less than 3 days or no shows: 100% will be charged.
The customer is not entitled to a refund or credit term in the event of a later start or an early departure from the activity. Extra costs incurred due to a later start, an early departure, or the postponement of the session, are to be paid by the customer.
For sessions with a dedicated coach, should your selected coach be unavailable, WAKEMUSTERS reserves the right to assign another coach to your session without advance notice.
*WAKEMUSTERS reserves the right to deem a postponement of session due to inclement weather out of Punggol/Seletar/Yishun vicinity as a no show.
