WAKEMUSTERS Terms and Conditions
PAYMENT
No refunds allowed upon confirmation of booking. In the event of a postponement, partial cancellation, or complete cancellation, the following penalties will apply for changes made:
– More than 14 days: 10% will be charged and 90% will be credited towards your rescheduled session (within 3 months)
– 5-14 days: 50% will be charged and 50% will be credited towards your rescheduled session (within 3 months)
– Less than 5 days or no shows: 100% will be charged.
WEATHER
In the event of inclement weather on site*, dangerous situations, or any other causes beyond our reasonable control, the event may be delayed and/or cancelled at the discretion of WAKEMUSTERS.
Should the session be delayed and/or cancelled due to reasons above, any unused fees paid, may be credited towards your rescheduled session (within 3 months) A coupon code to reschedule your affected duration will be issued to you via WhatsApp by the end of the session date.
SESSION
The customer is not entitled to a refund or credit term in the event of a later start or an early departure from the activity. Extra costs incurred due to a later start, an early departure, or the postponement of an activity, are to be paid by the customer.
It is your duty/responsibility to be present on time at the end of Pier 5 for your session regardless of the weather to await further instructions from WAKEMUSTERS. All sessions will end 5 minutes before the hour.
All customers must adhere to the new rules for the resumption of Wake Sports:
1. Max of 4 pax a boat for each session with safe distancing measures in place.
2. Masks to be worn at all times except while you are Wakesurfing.
3. Temperature will be taken prior to boarding
4. SafeEntry into WAKEMUSTERS
*WAKEMUSTERS reserves the right to deem a postponement of session due to inclement weather out of Punggol/Seletar/Yishun vicinity as a no show.